🇬🇲Supporting The Gambia’s transition to the new 9-digit numbering planView readiness updates →

GNM HELP CENTRE

Help at every step.

Find clear guidance for scanning, backups, migration and account access. If the answer is not here, contact the GNM team safely.

Scanning contacts

Allow contact permission when prompted. GNM checks eligible numbers and presents a preview; it does not update contacts during scanning.

Create a backup before migration. Keep the app open while the backup runs and verify completion before continuing.

Review every selected contact. Use Select all, Clear or individual selections, and choose whether to replace or keep the old number.

GNM can identify repeated numbers, but contacts with different names or formatting may still require manual review.

Use only the payment options shown inside the official app. Never send a PIN or OTP to a support agent.

Enable notifications in your device settings to receive important service and migration updates. You can disable them at any time.

QUICK TROUBLESHOOTING

Check permissionsConfirm contacts and notifications are allowed in your device settings.
Check your connectionSome account, rule and payment services require an active internet connection.
Restart safelyClose and reopen GNM. Do not uninstall the app before confirming your backup is available.
Report the issueShare your device type, operating system, app version and error message—never private contacts.

Protect yourself from fraud

GNM and OceanBrown will never ask for your OTP, payment PIN, account password or full contact backup by email, telephone or social media.